Rummy Mate Privacy Policy
Your Privacy Matters to Us
When you play on Rummy Mate, you trust us with some of your personal details. We take that responsibility very seriously. We wrote this privacy policy without complicated legal jargon so you know exactly what information we collect, why we need it, and how we keep it safe.
1. What Information We Collect
We only ask for details that are necessary to run the game smoothly, pay out your winnings, and keep fraudsters away:
- Mobile Number: Used to send you one-time login OTP codes and keep your account secured.
- Profile Info: Your player nickname and chosen avatar so other players know who they are playing with.
- Identity Verification (KYC): Your name, date of birth, PAN card number, and Aadhaar card (or government ID) photos. This is mandatory before you withdraw real cash to verify you are 18+ and prevent money laundering.
- Bank & UPI Details: Your bank account number, IFSC code, or UPI VPA so our automated payout system can transfer your winnings directly to you.
- Device & IP Information: Your device model, operating system version, and general IP-based state location. This ensures games are not accessed from restricted Indian states and helps us detect automated hack tools.
2. How We Use Your Information
We use your details solely for running your game account:
- Setting up your game lobby and tracking table scores.
- Processing your deposits and sending winnings directly to your bank account.
- Verifying that players are 18 years or older.
- Detecting suspicious gameplay, bot accounts, or multiple accounts opened by the same user.
- Helping you when you reach out to our customer care team.
3. Our Zero Data-Selling Promise
We respect your inbox and privacy:
We never sell, rent, or trade your personal information. Your phone number, name, and financial details are never shared with telemarketers, spam companies, or third-party advertisers.
The only partners who ever see your data are authorized RBI-regulated banking gateways (to process your deposits and cashouts) and official government tax departments when submitting TDS under Section 194BA.
4. How We Keep Your Data Safe
We protect your account using modern security standards:
- 256-Bit SSL Encryption: All communications between your phone and our game servers are encrypted.
- Restricted Access: Only trained, background-checked security staff have access to sensitive verification documents.
- Secure Servers: Our game databases are guarded behind modern firewalls and monitoring tools to prevent unauthorized access.
5. Your Choices & Rights
You have control over your data on Rummy Mate:
- You can view and update your profile details inside the app settings at any time.
- You can view your complete game history, deposit receipts, and withdrawal records in the app wallet.
- If you ever decide to stop playing and want your personal account details deleted, simply send an email to support@rummymate.in.net and our data officer will assist you.
Contact Our Privacy Officer
If you have any questions or concerns about how your data is handled on Rummy Mate, please write to our support desk:
Direct Privacy Mailbox: support@rummymate.in.net
Turnaround: Our compliance team handles privacy requests within 36 to 48 working hours.