Customer Support
Our player satisfaction team is always on standby to resolve technical queries, app update issues, and wallet questions.
Available directly inside the Rummy Mate App via the 24/7 Help Desk icon.
Within 1 to 4 hours for priority support tickets.
Grievance Redressal Officer
In accordance with Information Technology Act & Online Gaming Rules, users can escalate unresolved concerns to our designated Grievance Officer:
Rummy Mate Platform Operations
All grievance complaints receive acknowledgment within 24 hours and resolution within 15 working days.
Frequently Asked Questions (Quick Help)
How do I download the latest Rummy Mate update?
Visit our official home page (Rummy Mate Home) and tap the Download button to receive the verified APK package directly.
How long do withdrawals take?
Once your KYC is approved, UPI and bank account payouts are processed instantly or within 24 hours depending on your banking provider.
How can I set spending limits?
You can manage personal deposit and playing time limits directly in the app settings or by reviewing our Responsible Gaming guidelines.