Contact Rummy Mate Support
We Are Here to Help 24/7
Got a question about setting up the app, adding chips, verifying your KYC documents, or claiming your ₹41 bonus? Our dedicated player support desk is ready to help you anytime.
Primary Contact: support@rummymate.in.net
Support Schedule: Round-the-clock player assistance every day of the year.
Expected Reply: Replies typically land in your inbox within 1 to 2 business days.
Tips to Get Your Issue Solved Faster
When you send us an email, sharing these details right away helps us investigate and solve your problem on the very first try:
- Registered Mobile Number: The exact 10-digit mobile number linked to your Rummy Mate player profile.
- Clear Subject Line: For example: "Payment Pending - UPI", "KYC Document Verification", or "Login OTP Help".
- Transaction ID or UTR: If you are emailing about a deposit or withdrawal, include the 12-digit bank reference (UTR) from your payment confirmation screen.
- Screenshots: If you ran into an error message or unexpected screen, attach a clear screenshot of what you see.
Grievance Redressal Officer
If you ever feel that a dispute wasn't handled properly by our frontline customer care, you can escalate the ticket directly to our designated Grievance Redressal Officer under Indian digital rules:
- Officer Name: Grievance Redressal Officer, Rummy Mate
- Escalation Email: support@rummymate.in.net (Please include "ATTN: Grievance Officer" in your subject line)
- Office Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
- Resolution Window: Acknowledgment within 24 hours and resolution within 15 business days.
Quick Self-Help Answers
Check these quick solutions before emailing—they might answer your question immediately:
- Did not receive your OTP? Wait 60 seconds, make sure your mobile network has strong reception, or restart the app and click "Resend OTP".
- How long does KYC verification take? Uploading clear photos of your PAN card and Aadhaar card usually takes under 2 hours during normal hours, and never more than 24 hours.
- Minimum withdrawal amount? The minimum cashout is ₹100, sent directly to your verified bank or UPI account.